FAQ

What are bitcoins about?

Bitcoin (BTC) is a cryptography based virtual currency. For descriptions and more information see:
Bitcoin Wiki
Bitcoin.org

If you want to ask questions about Bitcoin:
Reddit.com/r/bitcoin
Bitcoin Forums

Who are you?

My name is Joseph Gleason. While not well known, I've had a web presense for many years. Sites with blogs and projects:
Fireduck.com - blog
Assorted Projects
Some open source stuff
A bitcoin digital timestamping project
Yelling at people on reddit
Old unix shell account and hosting company
Virginia Tech ACM Programming Team
Feel free to ask any questions. My email address is fireduck@gmail.com. I put that with absolutely no obfuscation because I don't think I could possibly be on more spam lists. Gmail does a very good job with it.

Can't I get BTC cheaper on an exchange?

Absolutely. I am charging a bit of a premium based on being simple and easy. You can absolutely get a better price at once of the exchanges. However, it will be more of a hassle.
Bitcoin Exchanges

What is your price based on?

I take the 24-hour high from MtGox and add 20%. (Was %10) Now the price is based on the vwap (volume weighted average).

Under what conditions will you cancel my order?

Just to be clear, if this happens you won't be charged. It won't cost you anything and I would be out either. But here are the situations:
  • If the price of BTC in the market has been too wild and I don't think I can buy them at a low enough price to fill your order
  • If your order is too large and I don't want to take the risk, since my sending bitcoins to you is non-reversable but I could potentially be hit with a charge-back
  • If you think you are clever and modify the HTML post values for the form to lower the price
  • If you don't include a valid Bitcoin address with your order

    Refunds

    If you are unsatisfied with your Bitcoin purchase, I'll gladly refund your purchase provided:
  • 1) You can transfer the bitcoins back to me (I won't quibble about the small transaction fee the Bitcoin network will likely charge you)
  • 2) The price you paid is above the 24-hour MtGox high. If this is no longer true, we can work out a partial refund.

    However, if you provided the wrong Bitcoin address or lost you wallet file and are thus unable to return the Bitcoins to me, no refund will be possible.

    How long will it take to get my coins?

    For now I am processing the transactions by hand which allows me to do an additional sanity check on everything. So I expect most transactions to be filled within a few hours but it might be as long as 48 hours depending on what I am doing. I won't instruct Google Checkout to charge your card until I've issued the Bitcoin transaction.
    If there is interest I'll work on automating this, but it will require using a better API with Google Checkout and doing a bunch of sanity checking code so I wouldn't expect that soon.